Cancellation Policy

Effective Date: June 27, 2026

Couple Gallery is a discovery and inquiry platform — we do not directly handle payments or bookings between couples and photographers. The following outlines our general guidelines and what to expect.

1. Platform Role

All bookings, payments, advances, and cancellation terms are agreed directly between the couple and the photographer. Couple Gallery is not a party to these agreements and cannot intervene in financial disputes.

2. Photographer Cancellation Terms

Each photographer on our platform sets their own cancellation and refund policy. We recommend asking the photographer the following before making any advance payment:

• What is the advance/booking fee and is it refundable?
• What happens if you need to change the wedding date?
• What is the cancellation notice period?

3. Typical Industry Practice

• Advance payment (typically 25–50%): Usually non-refundable as it reserves the date.
• Date change: Most photographers accommodate one date change with sufficient notice (30–60 days).
• Full cancellation: The advance is generally forfeited; remaining balance is not typically charged if cancelled well in advance.

4. Platform-Level Support

If you face any issue with a photographer listed on Couple Gallery (unresponsiveness, misrepresentation), please contact us and we will mediate or, if necessary, remove the photographer from our platform.

5. Photographer Listing Plans: Cancellation & Refund

This section applies to photographers who have bought a paid listing plan from Couple Gallery. A full-package (multi-month) plan can be refunded only if you cancel within 15 days of payment. After 15 days, the plan is not refundable. When a refund applies, you are refunded for the unused period only, calculated as:

• Cancel within 15 days of payment: refundable as per the formula below.
• Cancel after 15 days: no refund.
• Refund = Amount paid − (our standard per-month price × months already used).
• The months you have already used are charged at the regular per-month price, not at the discounted full-package price.
• The remaining amount is refunded to you after this deduction.

To cancel, contact us using the details below. Your listing stays active until the cancellation is confirmed.

6. Contact Us

Email: contact.couplegallery@gmail.com
Phone: +91 83474 10372